CHALLENGES AND OPPORTUNITIES FACED IN THE EVOLUTION OF LOGISTICS

Abstract

Logistics and its technical processes have undergone a revolution due to development, globalisation and customer demands. This article contributes to the study of logistics and how the challenges and opportunities in this field affect the production process. This research was carried out using mixed methods, using both qualitative and quantitative data. Qualitative data was collected from logistics companies through interviews and quantitative data was collected from logistics employees through questionnaires. Literature from experts who have conducted scientific research in this field was used for this topic. The study was based on the following hypotheses, which were scientifically supported by descriptive statistics, Anova, T-test, pie chart and bar chart. H1: It was developed on the basis of the influence of the challenges and opportunities of logistics on the satisfaction of consumers.