LABOUR RELATIONS AND CONFLICT MANAGEMENT
Keywords:
: Labour relations, conflict management, workplace conflict, organizational behavior, employee relations, negotiation, mediation, labour law, industrial relations, human resource management.Abstract
This article examines labour relations and conflict management in organizations
under modern socio-economic conditions. Effective labour relations are considered a key factor in
ensuring organizational stability, employee satisfaction, and productivity. The study analyzes the main
forms of labour relations, the role of employers and employees, and the legal and institutional
framework regulating workplace interactions. Particular attention is paid to the causes of workplace
conflicts, their types, and methods of prevention and resolution. The article also explores modern
approaches to conflict management, including negotiation, mediation, and organizational
communication strategies. Based on the analysis, recommendations are proposed to improve labour
relations and enhance conflict management practices in organizations.
References
Robbins, S. P., & Coulter, M. Management. Pearson Education, 2018.
Armstrong, M. Armstrong’s Handbook of Human Resource Management Practice. Kogan Page, 2020.
Dessler, G. Human Resource Management. Pearson, 2020.
Pruitt, D. G., & Rubin, J. Z. Social Conflict: Escalation, Stalemate, and Settlement. McGraw-Hill, 1986.
Rahim, M. A. Managing Conflict in Organizations. Transaction Publishers, 2001.
McKinsey & Company. Reports on organizational behavior and workplace management.
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