QUALITY AND SAFETY ISSUES IN THE HOSPITALITY INDUSTRY OF UZBEKISTAN AND THEIR SOLUTIONS
Keywords:
hospitality industry, service quality, safety standards, tourism development, Uzbekistan, human capital, digital transformationAbstract
This article analyzes the key issues of quality and safety in Uzbekistan’s hospitality industry and explores possible solutions for improving service standards. The study highlights that despite rapid growth in tourism infrastructure, the sector still faces significant challenges, including inconsistent service quality, insufficient professional training, weak safety regulation enforcement, and limited implementation of international hospitality standards.
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